Frequently Asked Questions (FAQs)

1. How long does shipping take?

We usually ship within 1–2 business days. Delivery times depend on your location — typically 3–7 days domestically, and 7–21 days internationally.

2. How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number.

3. What if I want to cancel or change my order?

Email us as soon as possible at contact@vidabikes.store. If the order hasn’t shipped, we’ll do our best to accommodate.

4. Do you offer refunds?

Yes. See our Return & Refund Policy for full details.

5. Is my payment information secure?

Yes — we use encrypted SSL connections and trusted payment gateways for secure checkout.